What this topic covers
Business operations has 4 subtopics:
- Production processes
- The role of procurement
- The concept of quality
- Good customer services
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GCSE AQA Business · Topic 3 of 6
Business operations – GCSE AQA Business revision notes
Choose a subtopic. Business operations covers Production processes, The role of procurement, The concept of quality, and Good customer services in GCSE AQA Business. 11 lessons in 4 subtopics.
Revise Business operations for GCSE AQA Business, including Production processes, The role of procurement, The concept of quality, and Good customer services.
11
Lessons
4
Subtopics
Business operations lessons by subtopic
11 lessons, grouped by subtopic.
Production processes
- Job and Flow Production: Explore job and flow production methods, understanding their characteristics and suitability for different products.
- Lean Production & JIT: Discover the principles of lean production, focusing on Just In Time (JIT) and its impact on efficiency and waste reduction.
The role of procurement
- Procurement: JIT, JIC, Price & Quality: Explore Just In Time (JIT) and Just In Case (JIC) stock management, plus the importance of price, quality and reliability when procuring.
- Efficiency, Costs and Supplier Collaboration: Understand how procurement drives efficiency, reduces unit costs, and benefits from effective collaboration with suppliers.
- Effective Supply Chains and Logistics: Examine the effects of procurement and logistics on a business and the value of effective supply chain management.
The concept of quality
- What is Quality?: Explore the concept of quality in business, including benefits like increased sales and a better reputation.
- Costs of Quality: Understand the costs associated with maintaining quality, such as inspection and staff training, as well as the consequences of quality failures like product recalls.
- Maintaining Quality: TQM: Discover Total Quality Management (TQM) as a method for maintaining consistent quality, and weigh the overall costs and benefits of quality control.
Good customer services
- The Importance of Good Customer Service (Part 1/2): Explore the different aspects of customer service, its benefits and drawbacks, and how it impacts businesses.
- The Importance of Good Customer Service (Part 2/2): Explore the different aspects of customer service, its benefits and drawbacks, and how it impacts businesses.
- Post-Sales Service & ICT in Customer Service: Investigate post-sales services and how advances in ICT have allowed customer services to develop.
More in this course
Go back to the full GCSE AQA Business topic list, or practise this topic with past-paper questions.
Frequently asked questions
What is Business operations?
Business operations covers Production processes, The role of procurement, The concept of quality, and Good customer services in GCSE AQA Business. 11 lessons in 4 subtopics.
What is Just-In-Time production?
Just-In-Time (JIT) is a stock management method in which raw materials and components are ordered and delivered only when they are needed in production, so the business holds as little stock as possible. The Lean Production & JIT notes cover this in full.
What is word of mouth?
Word of mouth is the informal communication of opinions and experiences about a business between customers, friends, family or online communities. The The Importance of Good Customer Service (Part 2/2) notes cover this in full.
What is logistics?
Logistics is the planning and management of the movement, storage and flow of goods and information from origin to destination, so products arrive at the right place, at the right time and in the right condition. The Effective Supply Chains and Logistics notes cover this in full.
What is a CRM system?
A CRM system tracks every customer interaction, letting a business personalise communications and identify dissatisfied customers before they leave. The Post-Sales Service & ICT in Customer Service notes cover this in full.
What is Total Quality Management?
Total Quality Management (TQM) is a quality management system in which every employee takes responsibility for quality at every stage. The Costs of Quality notes cover this in full.
What is good customer service?
Good customer service is a set of deliberate methods that businesses train their staff to use consistently; it is not just about being polite. The The Importance of Good Customer Service (Part 1/2) notes cover this in full.
What is lean production?
Lean production is an approach that seeks to minimise waste in all its forms, including excess stock, wasted time, unnecessary movement and defective products, while maintaining or improving quality. The Lean Production & JIT notes cover this in full.
What is Kaizen?
Kaizen is a Japanese term meaning 'continuous improvement'. The Lean Production & JIT notes cover this in full.